Rummy Terms & Conditions — Complete Information in Simple English

01General Terms

Rummy (rummy.ws) is an online gaming platform offering slots, live casino, and Sports Betting services to users in Bangladesh and beyond. By using this platform, you are deemed to have accepted the terms below.

These terms and conditions constitute a legal agreement between Rummy and its users. Accessing, registering on, or using any service on the platform indicates your acceptance of these terms.

• Rummy reserves the right to modify these terms and conditions at any time.
• Any changes will be posted on the website along with the updated date.
• Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms.
• If you object to any of our terms, please stop using your account and notify our support team.

02Account Registration

To open an account on Rummy, you must complete the registration form with accurate and complete information. Accounts created with false information may be terminated at any time.

Registration Requirements

• You must be at least 18 years of age.
• Each individual may only One Account can create.
• You must provide your name, email, phone number, and date of birth accurately.
• Operating multiple accounts from the same device or IP address is prohibited.
• Account login credentials must not be shared with any third party.

KYC Verification

Rummy follows a KYC (Know Your Customer) verification process to ensure security. Identity verification may be required before withdrawals or for transactions above a certain amount. You may be asked to submit a copy of your national ID or passport.

03Deposits & Payments

To deposit on Rummy, you must use our approved payment methods. Deposits are generally credited to your account instantly.

Deposit Terms

• Only payment methods registered in your own name may be used.
• Depositing from a third-party account or card is strictly prohibited.
• Minimum deposit amounts are set in accordance with platform guidelines.
• If you experience any issues with a deposit, contact our support team immediately.

Approved Payment Methods

Rummy supports a range of local and international payment methods. Available options may change from time to time — visit the payments page for the latest list.

04Withdrawal Policy

Withdrawals on Rummy are straightforward and transparent. Certain conditions apply for security purposes. Withdrawal requests are processed within a set timeframe after verification.

• KYC verification must be completed before making a withdrawal.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Wagering requirements must be fulfilled before bonus funds can be withdrawn.
• Minimum withdrawal amounts are set in accordance with platform guidelines.
• VIP members enjoy priority fast withdrawal processing.
• Unusual or suspicious transactions may be subject to additional verification.

05Bonuses & Promotions

Rummy regularly offers various bonuses and promotions. Each bonus has its own terms, which must be read before accepting.

General Bonus Terms

• Each bonus comes with specific wagering requirements (typically deposit + bonus × a set multiplier).
• Bonus funds cannot be withdrawn until the wagering requirements have been met.
• Each bonus may only be used once.
• Bonuses are generally valid for 7–30 days. Any unused bonus will expire at the end of this period.
• Maximum bet amounts may apply when playing with bonus funds.

Welcome Bonus

New members will receive a welcome bonus on their first deposit. To qualify, the minimum deposit requirement must be met and the specified wagering must be completed.

06Gaming Rules

Every game on Rummy operates according to set rules. Game outcomes are determined by RNG (Random Number Generator) technology, ensuring complete fairness and verifiability.

• Each game has its own RTP (Return to Player) rate, which can be found on the game's information page.
• If a game is interrupted due to a technical issue, the bet for that round will be refunded.
• If your internet connection drops, the game result will be saved on the server.
• In the event of a dispute over game results, server logs will be treated as the final and definitive record.
• The dealer's decision in live casino games is final.

07Prohibited Activities

To maintain a fair environment on the Rummy platform, certain activities are strictly prohibited. Violations will result in serious consequences.

• Multiple Accounts: No individual may operate more than one account.
• Bonus Abuse: Providing false information or assuming a different identity to claim bonuses is strictly prohibited.
• Fraud: All fraudulent activities are strictly prohibited.
• Money Laundering: Using the platform for illegal money transfers is strictly prohibited.
• Software Hacking: Unauthorized access or attempted intrusion into game software or systems is strictly prohibited.
• Third-Party Software: Using bots or automation software to gain an advantage in games is strictly prohibited.

08Closing Your Account

Rummy reserves the right to suspend or terminate any account at any time and for any reason, particularly in cases of rule violations.

Account Closure by User

You can close your account at any time by contacting our support team. Before closing, make sure any pending bonus wagering requirements have been fulfilled.

Account Closure by Rummy

• In cases of terms and conditions violations.
• For accounts that have been inactive for an extended period (over 12 months).
• In cases of fraud or suspicious activity.
• For legal or regulatory reasons.

09Responsible Gaming

Rummy believes gaming should be an enjoyable experience. We are committed to responsible gaming and helping players build healthy gaming habits.

• Players can set daily, weekly, or monthly betting limits.
• Deposit limit-setting tools are available to all users.
• A temporary cooling-off period can be requested if needed.
• You can deactivate your account for a set period using the self-exclusion option.
• If you experience gaming-related issues, our support team is available to connect you with professional help.

10Changes & Updates

Rummy reserves the right to update these terms and conditions at any time. Users will be notified of significant changes via their registered email or a notice on the platform.

• The date of the latest update will always be displayed at the top of the page.
• Continued use of the platform after any changes takes effect constitutes acceptance of the new terms.
• Users will be given 7 days' advance notice of any major changes.

For any questions or inquiries, please reach out to our support team: support@rummy.ws